Booking Terms & Conditions
COVID-19 FLEXIBLE BOOKING POLICY
We currently have a flexible booking policy in place to reassure our guests they can book with confidence in these uncertain times. If you need to change or cancel your booking because of COVID-19 restrictions you can do so up to 72 hours prior to arrival. We can offer you the option to amend your booking or receive a full credit to use within 12 months. This applies to bookings arriving up until 30 June 2021 after which our regular terms and conditions will apply. Please don’t hesitate to contact our reception if you have any queries regarding this policy.
Tariffs shown are in Australian Dollars and include GST. Tariffs are current at time of booking, and are subject to change without notice. A tariff is only confirmed and held firm upon payment of the required deposit.
All quoted tariffs are based on up to 2 people, for the specified duration of stay. Any changes may result in an increase to the tariff; payable at the time of making said changes.
Only one promotional/membership offer can be redeemed at any one time.
To confirm your reservation, a minimum deposit equal to one night is required. Payment of deposit can be made via credit card, cash in person, direct deposit or BPAY.
Payment of the final balance of your booking is required 14 days prior to arrival. Bookings made within 14 days of arrival are to be paid in full (unless prior arrangements have been made with Management).
Please note: For stays of 21 days or longer, the first 7 days is payable 30 days prior to arrival, then weekly in advance thereafter for the duration of your stay.
Failure to pay the balance of your booking prior to arrival, may result in the cancellation of your booking.
For all bookings, a valid Visa or Mastercard will be required prior to or upon check-in. Your card will be held securely on file as a security deposit for any unpaid balances, damages or excessive cleaning.
Bunk Beds: Please be advised that under Workplace Health & Safety obligations we must comply with the Australian Standard AS/NZS 4220:2003 which states “Children under the age of 9 years are not permitted to use the top bunk, children must not play on the top bunk.” Please take this into consideration when making your booking.
Reception hours: Our Reception is open from 8am to 5pm daily (extended hours may operate during busy periods). If arriving outside of these hours, please let us know, and we can arrange a ‘Late Pack’ for you. Check-in time is from 2pm for cabins and 12pm for sites; checkout time is 10am. A late checkout may be possible, subject to availability, at an additional charge.
Linen: All linen and bath towels are provided in cabins.
Quiet Time: We ask that all guests are respectful of their neighbours. For the comfort of other guests, a noise curfew between 9.30pm and 7am applies. Contact details for Park Managers are displayed on front door of reception for emergencies 24hrs a day.
Visitors: Are welcome to visit to Park whilst you are present. Parking is available in Jubilee Pocket Rd. Visitors should present themselves to Reception prior to entering the park. The nominated guest is responsible for visitors’ behaviour; and all visitors must vacate the park prior to 9pm. Any visitor that stays overnight will be charged the applicable overnight tariffs.
Pets: We have a limited number of powered and unpowered sites that are pet friendly, so please call and speak with us if you wish to bring your furry friend along with you. Vaccination papers must be provided, and our Pet Policy & Guidelines signed upon check-in at Reception. While in the Park, pets must be supervised, not left unattended, and on-leash no longer than 2m at all times. We can also put you in touch with some reliable and reputable local pet sitters, who can look after your pet if you need. At Island Gateway Holiday Park, pets are not permitted in, on or around cabins/villas and motel rooms. This includes in cars parked.
Port-a-cots/Trundle Beds: Please let us know at the time of booking if you require a port-a-cot or rollaway bed to be made up in your cabin. Additional charges apply.
Minors: Please ensure that children are supervised by a responsible adult at all times. Children must be accompanied by a parent/guardian whilst in the swimming pool, amenities blocks, barbeque areas and playground areas.
Liability: Island Gateway Holiday Park is not liable for any injury, loss or damage sustained to you or your property as a result of forces of nature (including falling branches, coconuts and mangoes from trees) or theft. To protect the interests of our guests, staff and property, CCTV cameras are in operation throughout the park.
Storage: Heading out to the fabulous Whitsunday islands for an overnight adventure? We can provide a safe place to store your car/van/motorhome in our storage area. Charges may apply – please enquire with Reception. Whilst all care is taken, and CCTV cameras are in operation, Island Gateway Holiday Park, storage area is provided at guests own risk.